Do not return to manufacturer
Email us at themysticcollection@yahoo.ca for return instructions
We only replace items if they are defective or damaged:
we do not refund for buyer remorse.
Our refund and returns policy lasts 30 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if not trackable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us at themysticcollection@yahoo.ca for questions related to refunds and returns.